01970 871 233

Privacy Policy

This privacy policy sets out how Cambrian Coast uses and protects any information that you give Cambrian Coast when you use this website.

Cambrian Coast is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cambrian Coast may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st February 2015

What we collect

We may collect the following information:

  • name and surname
  • contact information including email address
  • demographic information such as address and postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cambriancoast.wales

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cambrian Coast Caravan Park,
(Head office)
Ynyslas,
Borth,
Ceredigion
SY24 5JU

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Terms & Conditions Cambrian Coast

Please read this section carefully. These simple rules, and guide to arrival / opening times, are designed to make all our guest's stays easy, safe and pleasurable. The person who books the holiday by telephone or Internet will be accepting the booking conditions on behalf of the holiday party. A contract between you and Cambrian Coast will come into existence.

Conditions of Bookings, Hire and Site Regulations

A £50 deposit is payable on booking, with the remaining balance 8 weeks prior to the commencement of the holiday. If booking within 8 weeks of the holiday start date, then full balance payable on booking.

Whilst we will do our utmost to meet any special requests, i.e. specific pitches, location of caravans or particular caravans, this is never a guarantee and alternative accommodation of the same grade, or higher, may be provided at the company's discretion.               

Holiday Insurance. We strongly recommend you take out cover for cancellation or curtailment of your holiday. You are liable for the full cost of the holiday should you have to cancel or curtail your holiday. Force majeure - The company accepts no liability with regards to an act of god and as such we strongly advise that insurance is taken out to cover yourself for this and no refund will be issued by the company should an occurrence of this nature happen.

Any amendments made to a confirmed booking will attract a £30 administration charge.

Overcrowding is not permitted and the accommodation shall be used only by the number of guests given when booking the holiday. Day visitors, when permitted, must register at reception and pay (if required) the appropriate day visitor charge.

Group bookings - the company does not accept group bookings or single sex bookings. The lead name on the bookings must be over the age of 21 years.

Reception is open daily from 9am to 5pm. Keys must be collected from reception before 5pm on check in day. Late arrivals can be accommodated but please make sure that you contact us before arrival to make arrangements for the collection of your key.

Period of hire is from 3pm on day of arrival to 10am on day of departure. At the end of your stay the accommodation will be checked and any damage or breakages will be charged to you. Inventories should be checked by the Hirer and any shortages notified immediately to the Reception.

For touring and camping guests arrival is 12pm and departure is 10.30am.

Super pitches have limited space, please contact Reception for size restrictions.

Non-arrival - unless the park is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.

Only the people listed on the booking can occupy your accommodation and use the facilities of the park. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made. If you have any friends who wish to visit you while you are staying with us, please see the park manager who will arrange a day pass for them.

Dogs are most welcome on our parks and in some of our holiday homes, however, there are a few rules

 -The correct number of dogs must be given when booking. Should more than the stated number be brought, whether using the accommodation or not, a charge of £40 per dogshall be made.

 - In the interest of hygiene we ask that owners bring the dog’s own basket and bedding, as dogs are not permitted on the seating or beds.

 - Dogs must be kept on a short lead at ALL times and, with the exception of assistance dogs, are not allowed in any building. Owners are responsible for their behaviour and must ensure that pets are not left in caravans unattended.

-Should a dog be a nuisance at any time, the site owner reserves the right to have it moved immediately.

 -We ask that dog owners exercise their dogs off the park whenever possible and away from designated play areas or where there may be children playing. Any fouling must be cleared up immediately.  Many areas of our parks are covered by CCTVS cameras and any persons seen not clearing up after their dogs will be asked to leave the park.

Children remain the responsibility of their parents or guardians at all times and must be properly supervised throughout your stay.  Please make sure children are familiarised with the park upon your arrival and you know where they are at all times. They must not be left unattended or without adequate supervision in caravans or elsewhere.

Cambrian Coast has a railway line which passes through the park entrance. Please ensure that children are made aware of the dangers of railway crossings and are not be allowed to play near the crossing. Any signals or alarms must be adhered to. You should not attempt to cross the line when the barrier is lowered.

Infectious or contagious diseases could easily be passed to other guests while on holiday. You must inform the Duty manager should you contract any such illness while on holiday. In order to protect our guests and staff, anyone found to have such a condition may be confined or requested to leave the Park. Please note that in such circumstances we are unable to offer refunds and we therefore recommend you take out your own holiday insurance.

The company makes every effort to maintain all amenities and entertainment advertised but shall not be liable in the event of their non-availability. Should accommodation not be available for any reason the company’s liability is limited to a refund equivalent to one night’s stay and any monies paid.

To ensure the maximum enjoyment of your stay, a few common sense rules must be observed.

 -Cars must not exceed 10mph when driving round the park and, whenever avoidable, should not be driven on the grass. Where car parks are provided cars should AT NO TIME be driven or parked on the grass

-Motor Cycles must be used as quietly as possible and not after dark.

-Laundry may be hung only on window drying racks. Drying facilities are available on the park.

 -Protective sheets must be used on beds used by young children. Misbehaviour, picking of flowers, breaking of trees and shrubs is expressly forbidden.

All noise must be kept to an acceptable level, quiet time is observed from 10pm till 8am. T.V and Radios must be kept reasonably quiet at all time. Anyone who breaches this rule will be asked to leave the park immediately.

Children are welcome in the Lounge Bar but must be with a parent or guardian. The company reserves the right to refuse admission or request the removal of any child or adult or make an admission charge for a particular event.

The company accepts no responsibility for any accidents to any person or loss or damage to any caravan, vehicle or property while on their land, whether or not the same be caused or contributed to by negligence on the part of the company, its servants or agents.

The company reserves this right to terminate immediately the stay of anyone who, in their opinion, causes a nuisance or fails to comply with any of the park Conditions or Regulations or any Notice that may be displayed on the Park or Notice board. No refund on the holiday will be given.

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